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FAQs
What is the shelf life of Glico products?
Glico products sold in the US have a 12-month shelf life after production. You can find the best-by-date printed on every package. We guarantee at least a 2-month shelf life prior to the expiration for any orders placed on this site.
What are my delivery options?
Delivery time frames are estimates that may change based on shipping carrier delays beyond our control. Order processing time is NOT included in the estimated delivery time frame.
Regular Time: October through May
Standard Shipping (2-5 Business Days): $4.99 or Free on any orders over $49 after discount.
Express Shipping (1-3 Business Days): $14.99 or $9.99 on any orders over $49 after discount.
Summer: June through September
We want your product(s) to arrive in the most ideal condition. Any orders made between June 1st to September 30th are shipped out via Express Shipping to avoid melting over the summer season.
Express Shipping (1-3 Business Days): $9.99 or Free on any orders over $49 after discount.
How long will it take for my order to ship?
Orders will be shipped within 2-7 business days of order placement. You will receive an email notification with a tracking link once your order ships.
We will ship out all orders between Mondays and Wednesdays.
Mondays, Tuesdays, and Wednesdays (before 12PM PST) Orders:
- Before 12PM PST: processed the same day & shipped the next business day
- After 12PM PST: processed the next day & ships the following business day
Wednesdays (after 12PM PST) through Sundays Orders:
- Processed on Mondays & ships the next business day
How will items be kept from melting during shipping?
All orders are packed with care to ensure your product arrives fresh and in ideal condition. During warmer weather periods (75 degrees and above), depending on the destination, orders are cold-packed with ice packs to avoid melting. Orders shipping to destinations with 90 degrees or warmer may be held until temperatures cool down (up to one week). In that case, you will be informed by us via email.
Your order is also shipped out via Express Shipping only between June 1st to September 30th (Please refer to the Delivery Options above for rates and estimated delivery time frames).
Are Glico products gluten/vegan/dairy-free?
Unfortunately, our products are not
gluten/vegan/dairy-free at this moment. As we continuously strive to meet our customers’ demands, we recommend checking our website for future product updates.
Are Glico products free of peanut cross-contamination?
Our products do not contain peanuts (except for some seasonal Pocky flavors from Japan), but some may be manufactured in a facility that uses peanuts and almonds. We strongly recommend that you confirm the allergen and ingredient information on our website. Also, allergen and cross-contamination details are on the back of all of our products’ packages.